LEARNER DRIVER – TERMS AND CONDITIONS

In order to have driving lessons you must:

• Be aged 17 or older (16 or over if disabled)

• Hold a driving licence that is valid for the UK (provisional, full or an appropriate foreign licence)

It is your responsibility to provide your instructor with proof that you have a valid licence to drive before the commencement of your first driving lesson.  If you fail to provide this proof, your instructor is entitled to refuse to conduct the driving lesson but may still charge you for such driving lesson.

PAYING FOR LESSONS

You can pay for driving lessons on the day via one of the following methods:

• By bank transfer

• By cash at the start of the lesson

• In the event of a query or dispute about any aspect of your driving lessons or your instructor, you should contact us immediately within the time frame detailed above and we will endeavour to resolve the issue promptly.

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REFUND POLICY

If you decide you no longer wish to have driving lessons through with us, we will refund any funds remaining in line with the refund terms below, without charge.

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REDEEMING PREPAID LESSONS

You and your instructor are responsible for agreeing such matters as the timing, location and duration of individual driving lessons.

You must notify your instructor of any matters existing at any time that may affect your ability or entitlement to have driving lessons, for example, but not limited to, any lack, or loss, of a valid driving licence.

Your instructor cannot guarantee that they will be available each time you choose to request a driving lesson. It is your responsibility to agree and confirm the timing of lessons with your instructor.

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CANCELLATION POLICY

You must give at least 48 hours’ notice to your instructor if you wish to cancel or re-arrange a booked driving lesson. Failure to do so may result in your instructor charging you the full amount for that driving lesson.

You cannot sell or transfer driving lessons which have been purchased in your name to any other person.

VOUCHERS – TERMS & CONDITIONS

• Driving lessons are only available to those who hold a driving licence valid in the UK.

• Your instructor reserves the right to refuse to provide you with driving lessons or to cancel any driving lessons you have booked, if you fail to provide proof of an appropriate licence prior to your first driving lesson.

• One Driving Academy does not guarantee that a specific instructor, vehicle, or driving lesson time will be available.

• Always keep the voucher in a safe place as it cannot be re-issued if lost or damaged.

• The voucher is valid until the date shown and must be redeemed by that date.

• The voucher has no cash value.

• The voucher is non-refundable.

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SHORT NOTICE TEST BOOKINGS

A short notice test is when there is two weeks or less from the date of booking to the test date. Please check with us first to ensure availability.  Before making a booking or payment for a short notice test, please be aware of the following terms and conditions:​

• During the first two hours you will be assessed by your instructor. If after the initial two hour assessment the instructor tells you that you are not ready for an attempt at your driving test, the instructor will not take you to that test.

• If you need additional tuition prior to the test the instructor will explain this to you. You will need to be available for the time slots your instructor is available should you wish to take these driving lessons. If you cannot take the required hours prior to your test date, the instructor will not be able to take you for test.

• You will need to pay to secure your instructor to take you the test upfront.

• The Driving and Vehicle Standards Agency stipulate that you need to give three clear working days to cancel your driving test. You may / will lose your Driving and Vehicle Standards Agency test fee if the instructor says you are not ready for your test dependent on the gap between your first driving lesson and the driving test.

• If you change your mind after you have made a short notice test booking and wish to cancel your booking prior to the first lesson, our standard cancellation and refund terms and conditions apply with a minimum of 48 hours’ notice required prior to the first driving lesson.

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LIABILITY

Your instructor is not liable to you for any loss or damage caused where, and to the extent that:

• There is no breach of a legal duty owed to you by the relevant person or body;

• Such loss or damage is not a reasonably foreseeable result of such a breach of a legal duty;

• Any such loss or damage, or increase in the same, results from any breach or omission by you; or

• Any such loss or damage results from circumstances or matters outside of the reasonable control of the relevant person or body.

Your instructor shall not, in any event, be liable for losses relating to any business interests you may have including, without limitation, lost profits, loss of opportunity or business or business interruption.

Nothing in these Terms and Conditions will affect any statutory rights you may have as a consumer.

USE OF PERSONAL DATA AND INFORMATION

Personal data, and/or information about you, that you provide to One Driving Academy and/or your instructor may be used to:

• Identify you;

• Help administer, and contact you about improved administration of, any accounts, services and products provided to you;

• Trace debtors, recover debt, prevent and detect fraud, and to manage your accounts or insurance policies; and check your identity to prevent money laundering unless you give us other satisfactory proof of identity;

• Carry out marketing analysis and customer profiling (including with transactional information) and create statistical and testing information;

• Help identify accounts, services and/or products which we feel may be of interest to you. We may do this by automatic means using a scoring system, which uses the personal data and/or information you have provided, any information we hold about you, and information from third party agencies (including credit reference agencies);

• Contact you in any way (including mail, email, phone, visit, text or multimedia messages) about products and services offered by us and selected partners.

• Provide personal data and/or information that has been legitimately asked for by legal or regulatory bodies or where we are required to provide it as part of legal proceedings or prospective legal proceedings.

• We may monitor and record communications with you (including phone conversations and emails) for quality assurance, legal, compliance and training purposes.

• We may check your details with fraud prevention agencies. If you provide false or inaccurate personal data and/or information and we suspect fraud, we will record this and may provide this information to fraud prevention agencies and other relevant authorities including the police.